Exchanges & Returns

Purchases must be returned within 30 days

Purchases must not be worn, altered or washed

Purchases must have all the tags attached and be returned in original packaging

Some items ship with an attached security tag

Purchases returned without the original security tag, or a damaged security tag may result in delayed refund or may not qualify for a refund

Shipping and handling charges are not refundable.

Final Sale items may not be returned.

 

HOW TO RETURN

  1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
  1. Please send your return to:
    Cavallo de Ferro Brazil | Ellerstrasse 111, D- 040227 Dusseldorf | Germany – Europe
  1. Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  1. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed